Right of Withdrawal Information

Introduction

Consumers have the right to withdraw from the contract under the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity:

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (WOWL GmbH, Novesiastraße 25, 41564 Kaarst, Germany, Email: info@wowl.de) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of exercising your right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Premature Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Note for WOWL GmbH services: For consulting services individually tailored to your needs (market entry strategy, market analysis, marketing concepts, etc.), there is no right of withdrawal according to § 312g para. 2 no. 1 BGB if the service has been completely performed and performance only began after you gave your explicit consent and at the same time confirmed that you lose your right of withdrawal with the start of the performance of the service.

Connected/Financed Transactions

If you finance this contract by means of a loan and subsequently withdraw from it, you are also no longer bound by the loan agreement, provided that the two contracts constitute an economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing.

If the loan has already been received by us when the withdrawal becomes effective or when the goods are returned, your lender shall, in relation to you, assume our rights and obligations under the financed contract with regard to the legal consequences of the withdrawal or return.

General Information

1. Please avoid damaging or soiling the goods. Please return the goods in the original packaging with all accessories and all packaging components. Use a protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2. Please do not return the goods to us unpaid.
3. Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.